This report was prepared for the OFT by Frontier Economics. It does not aim to comment on whether particular decisions to open up public service markets have been right or wrong, or provide a critique of government policies to date. Instead, the key aim is to identify general lessons that can be learnt from the experience so far. Drawing on these it then provides a framework for policy makers to help identify critical success factors when designing market mechanisms in public services.
Click here to read the report.